Matooma’s approach

Matooma a single point of contact, a highly committed partner:


Ensuring success at every stage of your IoT project

Accueil_Client_Matooma
ConseilExpertise
Expertise
  • Understanding the business and the customer’s needs
  • Assessing technical & economic feasibility
  • Providing the best-adapted solutions
Proximite svg
Proximity
  • Multilingual contacts and resources
  • An organisation which responds to all requests in under 2 hours
  • No request left unanswered
Efficacite
Efficiency
  • Speedy Subscription and quickly deployable
  • Tailored & commitment-free solutions
  • Pricing as per the contract with no surprises

Stages involved in the Matooma
customer experience process

Defining your needs


First and foremost, we are here to understand your business and your needs.
When you get in touch with us, we will provide speedy answers to your questions.

Qualification-du-besoin-IoT-Matooma-projet-M2M

Proposing a tailored solution

Tailored proposals

  • Our price proposals are adapted to your needs. We don’t have any standard “off the shelf” proposals

Commitment-free proposals

Flexibility

  • You only activate your card when you want

 

Proposing_tailored_solution

Opening a customer account


  • Fast account creation
  • Signature of the contract online
  • Access to M2Mmanager: online, secure
  • Your account can be customised by sub-account / by agency

 



Opening_customer_account

Managing your account

  • Order your SIM cards
  • Manage the stocks of SIMs directly online (pairing)
  • Activate your SIM cards when you want!
  • Manage your consumption (tracking and alerts) from the M2Mmanager platform
  • A single, combined invoice regardless of the number of SIM cards and operators you have chosen
  • Hassle-free cancellation whenever you wish (commitment-free)

 

 

Managing_your_account

Support


  • The customer service department is available from Monday to Friday from 9 am to 6 pm (UTC+1) non-stop
  • We are contactable by telephone, with a single number: +33 (0)4 88 36 07 40
  • You can also submit your requests via M2MManager

Support

Your connectivity and management requirements

Beneficier
Benefit from the very best network
  • Coverage and network quality wherever you are​
  • Connections you can trust
GererSonParc
Managing your range of cards
  • SIM card usage adapted to your needs
  • Activation, suspension and cancellation are possible at any time
MaitriseBudget
Managing your budget
  • Pricing adapted to your usage ​
  • Pooled packages
  • A single invoice ​
EcouteConseil
An attentive team ready to advise you
  • Obtain information quickly ​
  • Your problem will receive immediate attention
ExploiterParc
Using and maintaining your stock of cards​
  • Traffic management
  • Remote diagnostics
  • Consumption tracking
RespecterEngaments
Meeting business commitments​
  • Guaranteeing satisfaction for your users
  • Ensuring the success of your deployments

We speak

5 languages

FR
england
spain
ITA
Ger