Matooma a single point of contact, a highly committed partner:
Ensuring success at every stage of your IoT project
Expertise
Understanding the business and the customer’s needs
Assessing technical & economic feasibility
Providing the best-adapted solutions
Proximity
Multilingual contacts and resources
An organisation which responds to all requests rapidly
No request left unanswered
Efficiency
Speedy Subscription and quickly deployable
Tailored & commitment-free solutions
Pricing as per the contract with no surprises
Stages involved in the Matooma customer experience process
Defining your needs
First and foremost, we are here to understand your business and your needs. When you get in touch with us, we will provide speedy answers to your questions.
Proposing a tailored solution
Tailored proposals
Our price proposals are adapted to your needs. We don’t have any standard “off the shelf” proposals
Commitment-free proposals
Flexibility
You only activate your card when you want
Opening a customer account
Fast account creation
Signature of the contract online
Access to M2Mmanager: online, secure
Your account can be customised by sub-account / by agency
Managing your account
Order your SIM cards
Manage the stocks of SIMs directly online (pairing)
Activate your SIM cards when you want!
Manage your consumption (tracking and alerts) from the M2Mmanager platform
A single, combined invoice regardless of the number of SIM cards and operators you have chosen
Hassle-free cancellation whenever you wish (commitment-free)
Support
The customer service department is available from Monday to Friday from 9 am to 6 pm (UTC+1) non-stop
We are contactable by telephone, with a single number: +33 (0)4 88 36 07 40
You can also submit your requests via M2MManager
Your connectivity and management requirements
Benefit from the very best network
Coverage and network quality wherever you are
Connections you can trust
Managing your range of cards
SIM card usage adapted to your needs
Activation, suspension and cancellation are possible at any time
m2mmanager
