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    Matoocard

    Connect

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    M2MManager

    Manage

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    Matoowan

    Secure

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    Matooma’s approach

    Matooma a single point of contact, a highly committed partner:


    Ensuring success at every stage of your IoT project

    notre_approche_header
    ConseilExpertise
    Expertise
    • Understanding the business and the customer’s needs
    • Assessing technical & economic feasibility
    • Providing the best-adapted solutions
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    Proximity
    • Multilingual contacts and resources
    • An organisation which responds to all requests in under 2 hours
    • No request left unanswered
    Efficacite
    Efficiency
    • Speedy Subscription and quickly deployable
    • Tailored & commitment-free solutions
    • Pricing as per the contract with no surprises

    Stages involved in the Matooma
    customer experience process

    Defining your needs


    First and foremost, we are here to understand your business and your needs.
    When you get in touch with us, we will provide speedy answers to your questions.

    Defining your needs

    Proposing a tailored solution

    Tailored proposals

    • Our price proposals are adapted to your needs. We don’t have any standard “off the shelf” proposals

    Commitment-free proposals

    Flexibility

    • You only activate your card when you want

     

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    Opening a customer account


    • Fast account creation
    • Signature of the contract online
    • Access to M2Mmanager: online, secure
    • Your account can be customised by sub-account / by agency

     



    Opening_customer_account

    Managing your account

    • Order your SIM cards
    • Manage the stocks of SIMs directly online (pairing)
    • Activate your SIM cards when you want!
    • Manage your consumption (tracking and alerts) from the M2Mmanager platform
    • A single, combined invoice regardless of the number of SIM cards and operators you have chosen
    • Hassle-free cancellation whenever you wish (commitment-free)

     

     

    Managing_your_account

    Support


    • The customer service department is available from Monday to Friday from 9 am to 6 pm (UTC+1) non-stop
    • We are contactable by telephone, with a single number: +33 (0)4 88 36 07 40
    • You can also submit your requests via M2MManager

    Support

    Your connectivity and management requirements

    Beneficier
    Benefit from the very best network
    • Coverage and network quality wherever you are​
    • Connections you can trust
    GererSonParc
    Managing your range of cards
    • SIM card usage adapted to your needs
    • Activation, suspension and cancellation are possible at any time
    MaitriseBudget
    Managing your budget
    • Pricing adapted to your usage ​
    • Pooled packages
    • A single invoice ​
    EcouteConseil
    An attentive team ready to advise you
    • Obtain information quickly ​
    • Your problem will receive immediate attention
    ExploiterParc
    Using and maintaining your stock of cards​
    • Traffic management
    • Remote diagnostics
    • Consumption tracking
    RespecterEngaments
    Meeting business commitments​
    • Guaranteeing satisfaction for your users
    • Ensuring the success of your deployments

    We speak

    5 languages

    FR
    england
    spain
    ITA
    Ger