The following changes to our general terms clarify and improve various aspects related to pricing, financial conditions, payment terms, the use of personal data, confidentiality, and publicity. Below is a summary of the key updates:

Previously, our rates could be automatically revised on the contract’s anniversary date based on the progress of the Syntec index over the last twelve months. From now on, the price revision may occur once a year based on the recorded progression of this same index.

The surcharges related to the use of special numbers or abnormal usage remain unchanged. However, a new condition has been introduced: in the event of late communication of SIM card usage by the operator, Matooma reserves the right to adjust the billing within a maximum of three months.

Invoices issued by Matooma can be sent to the Client via email or deposited on a dedicated platform agreed upon with the Client, if applicable. They are also available on the Client’s space on the M2Mmanager.

New lines have been added to the information table to specify the authorization for the use of:

Last name, first name, username, password, e-mail address for:

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  Sending communications from the M2Mmanager (invoice, order, SIM card activation, password reset…)

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  Managing the client account and SIM cards through the M2Mmanager

Last name, first name, e-mail address or telephone number for:

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  The verification of the Client’s identity during a support request

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  Resolving service anomalies (M2Mmanager and/or SIM card connectivity and/or MatooWan and/or APIs)

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  Proposing new commercial offers aligned with the Client’s current offers or needs.

We have expanded our confidentiality commitments. While the initial clause only required the client to not disclose information related to Matooma, we have now added a reciprocal obligation: Matooma commits to the same confidentiality regarding the client’s shared information. However, it will not be considered a breach of this confidentiality if Matooma shares client information with any entity of the Wireless Logic group to which Matooma belongs.

The use of the Client’s name, logo, and description of the company's activity for prospecting and promotional purposes will now require the Client’s express and prior consent.

Our General Terms and Conditions for Service Provision are available at the following address: https://www.matooma.com/en/general-terms-conditions-service

Do not hesitate to contact us for any questions:

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  By phone: +33(0)4 88 36 07 40 (press 4)

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  By email: helpme@matooma.com

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  Via your M2Mmanager account: My Requests menu