Frequently Asked Questions

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OUR PRODUCTS AND SERVICES

M2MMANAGER

What is M2MManager?

M2MManager is a SAAS (Software As A Service) platform specially designed to manage your communications devices, enabling units connected by SIM cards to be managed centrally. Cards can be activated, suspended and cancelled online. You can also monitor usage and produce statistics online.

More information on M2MManager

 

How do I set up an M2MManager account?

You need to be one of our customers to set up an M2MManager account. Once your contract has been signed, your login details will be emailed to you. You can then log into your personal account on the platform.

More information on our services

Get a quote

 

What is data sharing?

Data sharing is a process that enables you to adjust your overall data usage to avoid excess consumption. For example, if you have two SIM cards with an allowance of 10 Mb per card (a pool of 2 x 10 Mb, i.e. 20 Mb) and you use 15 Mb on the first card and only 2 Mb on the second, we will spread your allowance between the two SIM cards so you do not use excess data.

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M2M SIM CARDS

What countries do your SIM cards work in?

Our SIM cards offer mobile network coverage in more than 180 countries around the world.

More information on our SIM cards

 

What business sectors can your SIM cards be used in?

You can use our SIM cards in any business sector that makes use of the Internet of Things. Currently, the main sectors in which our M2M SIM cards are used are health, security, telematics (geolocation) and telemetry (remote meter reading).

See our case studies

 

How do I get your SIM cards?

You need to be one of our customers to get our SIM cards. Once your contract has been signed, your login details will be emailed to you. You can then log into your personal area on M2MManager and order your SIM cards from this platform.

More information on our SIM cards

Get a quote

 

What are the benefits of M2M SIM cards?

M2M SIM cards have a number of benefits. One of the main ones is their ability to automatically connect to the GSM network so that installation time and any need for assistance is kept to a minimum, reducing travel costs and optimising productivity. The SIM cards also allow data to be transmitted in real time with a reliable connection and global coverage thanks to recognised standards.

More information on the benefits of M2M SIM cards

 

What are the differences between single-operator and multi-operator SIM cards?

Single-operator SIM cards only allow you to use one telecommunications operator’s network (if you order Orange SIM cards, you can only use the Orange network). Multi-operator SIM cards allow you to use all of our partner networks in France and overseas. This gives you access to all the coverage available in a particular area for seamless continuity of service.

See our partners

 

What are the benefits of multi-operator SIM cards?

The main advantage of multi-operator SIM cards is their ability to connect to the best GSM network available in their location. If the main network breaks down or fails, the card will find the second best network available and connect you to it, ensuring continuity of service.

More information on multi-operator SIM cards

 

Why use Matooma instead of an operator?

When you choose Matooma, you are choosing a partner that is uniquely placed to meet all of your needs. Thanks to our numerous partnerships, we can offer you the services of many different operators in France and overseas with either a fixed monthly tariff or on a consumption basis. Matooma makes doing business easier: we offer a dedicated market manager, a single customer service number, flexible plans and a single invoice for all subscriptions, regardless of the operator. In addition, we make sure we take your needs and objectives into account to offer you a connectivity service that is personalised and tailored to your requirements, as well as guaranteeing a quick response to all your questions.

More information on our IoT expertise

 

What different SIM card formats do you offer?

All card formats are available: standard (2FF), micro (3FF) and nano (4FF). We also offer toughened or welded cards if your industry requires them (resistant to extreme conditions) and can pre-load the cards directly into the device on production.

More information on our SIM cards

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SPECIFIC SERVICES AND OPTIONS

What is MatooWan?

Created by Matooma, MatooWan is an IoT network specially designed to connect devices, guaranteeing interoperability, remote management, data protection and network security.

More information on MatooWan

 

What is MatooPass?

MatooPass is a supporting programme for start-ups in the Internet of Things sector seeking a complete solution to quickly develop their connected products and services. The start-up pack is free of charge, obligation-free and includes test SIM cards to test your connectivity requirements.

More information on MatooPass

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OUR SUBSCRIPTIONS AND TARIFFS

What are our tariffs?

Our tariffs are tailored to each customer's requirements. Our market managers are available to listen to your requirements and translate them into a bespoke tariff for data, SMS and voice communications.

Get a quote

More information on our services

 

What different subscription plans/packages do you offer?

Matooma offers a wide range of solutions to meet your needs, from a simple meter to a profile incorporating voice, SMS and data. Our market managers are there to support you and provide you with the best solution to meet your needs.

Any questions? Contact us

Get a quote

 

Is it possible to test one of your SIM cards?

Of course! Click on the link below and let us have some information about your requirements and your contact details, so that a market manager with expertise in your field can contact you and give you the best possible advice.

Send a request

 

I'd like to get a quote

Getting a quote couldn't be easier! Just click on the following link: https://www.matooma.com/en/get-quote

Any questions? Contact us

 

Do you also offer services for private individuals?

As a B2B provider, we do not offer services for private individuals. We offer connectivity solutions to companies that manufacture, integrate and install interconnected devices and, more generally, to any entity with a business registration number (companies, organisations and associations).

 

Is it possible to become a business agent or distributor for your services?

It is certainly possible to become a business agent or distributor for our services. Just let us have a quick overview of your business activities and areas of expertise. We will contact you within 48 hours.

Contact us

More information on our services

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MOBILE NETWORK

Which operators do you work with?

We work with telecommunications operators in France and overseas. To see the full list of our partners, click on the following link: https://www.matooma.com/en/partners

 

 What are public and private IP addresses?

A public IP address is one that can be accessed over the internet. The connected device can therefore be reached remotely, whether the user likes it or not. A private IP address only allows outbound connections from your device. It's the type of IP address used on your local network at home (router) or your company network. Its significant advantage is that it makes it impossible to gain access to your equipment.

 

Why use 2G/3G/4G mobile networks to communicate between your devices?

Mobile phone networks allow continuous connectivity and data to be sent in real time using technology that has been widespread since the beginning of the 1990s. These networks now rely on global standards that simplify access to all telecommunications operators in France and overseas.

 

Are mobile phone network connections (2G, 3G, 4G) reliable?

Operators are obliged to adhere to international terms of reference that are approved and monitored by the French regulatory authority for electronic and postal communications (ARCEP). More detailed information on these networks is available at http://www.arcep.fr

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CONNECTED DEVICES

What is the difference between Machine-to-Machine and the Internet of Things?

Machine-to-Machine is a subsystem of the Internet of Things. In general terms, M2M refers to devices that interact with each other using technology. The IoT is seen as an extension of the internet into the physical world. It refers to the communication of data and information from devices and machines in the real world to the internet.

More information on M2M and the IoT

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